About this time last year, I wrote about how companies like AT&T are emphasizing the importance of learning on, during and outside the job for their employees as a means to compete in the digital age. They have recognized that the skills needed by the company and its employees to thrive in the future are …
If you work in sales, you’re probably familiar with the concept of objection handling. Objection handling is a way to prepare and anticipate the concerns or objections of a potential customer, and then to come up with solutions and responses that would address those anticipated concerns. Its an excellent exercise that salespeople go through to …
You may have heard the expression of “square peg in a round hole.” It’s a metaphor I’ve thought a lot for my own career and I think it’s an appropriate for how some people feel within the confines of a large organization when they don’t exactly fit the mold of everyone else. Large organizations introduce …